Announcement on sending of payments and rewards redeemed during the month of August 2020
Point exchange requests submitted during August 2020 have now been processed.
Starting from September 2020, PayPal redemption requests have been processed and fulfilled within one week of redemption (Every Wednesday).*!
Please ensure that your e-mail address is connected to your PayPal account, or you will be unable to receive the payment.
*Please note that due to holidays in our countries of operation, system maintenance, or connectivity issues with PayPal’s system, there may occasionally be a delay in processing your request.
(Chope, and Dairy Farm, Grab, Klook Voucher Codes)
For online items, you should have already received an email from us containing for your voucher code on 17th September 2020.
Please make sure emails from us do not get sent to your spam folder!
The email subject line is: [Rakuten Insight Surveys] Your voucher "Voucher name" redemption is ready!
Some online items have an expiration date!In these cases it will be shown in both the email and the link to activate the voucher.
If you are having trouble receiving email from us, please [send us an inquiry] and we will be happy to help you.
Thank you for your continued support and participation.
We hope you continue to enjoy answering surveys and earning rewards!
Rakuten Insight Surveys Member Support