[Important] To members who are unable to receive email from us


Dear Members,

Thank you for your support and cooperation.

Recently, we received some inquiries regarding unable to receive verification code in their registered email when they redeemed their points.
After internal investigation, there is a possibility that members who have registered with an email address from the following domains may be unable to receive email from Rakuten Insight Surveys:

  • live.com
  • outlook.com

If any of the following cases apply to you, it is likely that your e-mail service is blocking the emails we are sending you:

  • Unable to receive survey invitation unless you can check surveys after logging in
  • Unable to receive reply to your inquiry within 24 hours
  • Unable to receive verification code within 5 minutes of submitting a point redemption request

For any members who are experiencing this issue, we ask that you log into your account and change to another e-mail address from a common domain that is known to work, such as the following:

  • gmail.com
  • yahoo.com

If you are unable to change your e-mail address, please contact us through our inquiry form, and include the following details:

  1. Full name
  2. Currently registered e-mail address
  3. Currently registered date of birth
  4. New e-mail address


After confirming that you are the owner of the account, we will change the information as requested, and send the reply to your new email address

Please be very careful not to make any mistake when entering your new email address, otherwise you will be unable to log in and unable to receive any further communication from us.
If you have any other questions or comments regarding this announcement, please contact us through our inquiry form.

Thank you for your understanding and continued participation


Rakuten Insight Surveys member support